Explore the new aspects of version 4 of ITIL®, the modified future path to ITIL® Master, and characteristics of the ITIL® Foundation exam.

Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.

• ITIL has guiding principles of the service value system (SVS).

• In this course, you'll discover the seven guiding principles. Then,
• you'll learn about the continual improvement model and its seven
• steps. First, you'll explore the questions what is the vision?,
• where are we now?, where do we want to be?, and how do we get
• there? Then you'll learn about the step take action. Finally,
• you'll discover the steps that ask the questions did we get there?
• and how do we keep the momentum going? This course was originally
• created by Global Knowledge (GK).

• ITIL has guiding principles of the service value system (SVS).

• In this course, you'll discover the seven guiding principles. Then,
• you'll learn about the continual improvement model and its seven
• steps. First, you'll explore the questions what is the vision?,
• where are we now?, where do we want to be?, and how do we get
• there? Then you'll learn about the step take action. Finally,
• you'll discover the steps that ask the questions did we get there?
• and how do we keep the momentum going? This course was originally
• created by Global Knowledge (GK).

• The service value chain (SVC) includes a number of activities

• intended to get from demand to value. In this course, you'll
• explore the SVC, beginning with an overview of its various
• activities. Then you'll learn about the SVC activities design and
• transition, obtain and build, and deliver and support. Then you'll
• discover the general management practices that have been adapted
• for service management, beginning with continual improvement and
• information security and relationship management. Finally, you'll
• learn about supplier management and supplier management activities.
• This course was originally created by Global Knowledge (GK).

There's a number of important service management practices identified by ITIL. In this course, you'll begin by exploring monitoring and event management. Then you'll discover incident management. Finally, you'll learn about problem management. This course was originally created by Global Knowledge (GK).

• There's a number of important service management practices

• identified by ITIL. In this course, you'll begin by exploring the
• service desk and service request management and IT asset
• management, and service configuration management and change
• control. Then you'll explore IT asset management, service
• configuration management, change control, release management, and
• service level management. Finally, you'll discover availability
• management, capacity and performance management, service continuity
• management, and deployment management. This course was originally
• created by Global Knowledge (GK).

• There's a number of important service management practices

• identified by ITIL. In this course, you'll begin by exploring
• release management. Then you'll discover service level management,
• availability management, and capacity and performance management.
• Finally, you'll learn about service continuity management and
• deployment management. This course was originally created by Global
• Knowledge (GK).

ITIL v4 Practice Exam

Troubleshooting networking issues, be it as a technician in the field or in-house, involves identifying the offending hardware and applying the correct theoretical concepts. In this course, you'll learn to identify standard networking devices, systems, concepts, models, and technologies so you can solve client networking and connectivity issues regardless of physical location or setup.

You'll start by exploring the fundamental networking concepts and routing and switching devices outlined in the Cisco RSTECH exam. You'll expand on this to identify standard networking equipment by functionality.

Next, you'll investigate what comprises the vital networking models OSI and TCP/IP. You'll then classify Layer 1 and Layer 2 technologies, distinguishing cabling from standards. At the end of this course, you'll recognize typical connectivity issues and how to configure devices remotely.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.

Significantly reduced network performance or an unavailable network has severe consequences for a business's employees and end-users. Prompt and timely troubleshooting ensures that the knock-off effect of a faulty network is kept to a minimum.

To minimize this collateral damage, network technicians need to find out what the fault is, where it is, and how best to rectify it. In this course, you'll gain some of the core skills needed to efficiently and effectively diagnose, repair, and restore networking and system devices.

You'll start by investigating the purpose of service demarcation concepts and how to apply them. Next, you'll examine several network IP addressing protocols and their importance. Lastly, you'll delve into the frequently used standard networking utilities, like Telnet, SSH, TFTP, FTP, and PuTTY.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.

Network field technicians need to look at a Cisco network and recognize what each device does, the physical characteristics of those devices, how they interact with other components on the network, and what to consider before troubleshooting them.

In this course, you'll nail down how to ID networking equipment by function alone and grasp its role in both the context of the operational network and in troubleshooting.

You'll start by categorizing network equipment by function before identifying how they operate in context and how they facilitate troubleshooting. You'll then examine how Cisco devices work with different networking media and the potential requirements for their use. Finally, you'll investigate the physical and functional characteristics of the ports on Cisco devices.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.

The complex expertise of field technicians involves knowing how to differentiating devices with the same functional nature by the diversity of that function. You need to be able to take that information and decide how to troubleshoot - keeping in mind all requirements before carrying out the resolution. In this course, you'll explore the memory-related characteristics of Cisco IOS devices and how to decipher what's involved in device replacement.

You'll start by examining how Cisco IOS devices use different types of memory. You'll then define how to troubleshoot these devices based on their memory type. Next, you'll review what's expected of a field technician. You'll end this course by outlining what you need to think about before device removal and replacement.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.

When delving into a client's networking environment, a field technician needs to suss out each component and their interdependence as efficiently and accurately as possible. In this course, you'll build on your diagnostic skills by exploring Cisco OS types, some popular connection techniques, and two standard network protocols for remote device communication, access, and management.

You'll start by investigating the different Cisco OS types you're likely to encounter daily. You'll then learn how to distinguish them by their primary differentiators. Next, you'll examine how to connect to a Cisco IOS device directly and what's needed to access it. Finally, you'll learn how to use terminal emulation for Cisco IOS device access by employing the network protocols Telnet and SSH.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.

To practice as a certified Cisco technician, not only do you need to identify problems and solutions theoretically, you also need to be able to implement troubleshooting techniques on Cisco devices. To do this, you need to be confident using the appropriate IOS commands to get a device to do what you want it to do.

In this course, you'll learn how to interact directly with the CLI of a Cisco IOS device by using standard commands and responding to specific prompts. In addition to this, you'll examine how to create, back up, and restore the startup-config of a device, recognizing why this is important for ensuring the device functions in the same way as the device it replaces. Finally, you'll learn to differentiate between the IOS-XE modes and how to identify them on an IOS-XE Cisco device.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.

In order to take on the responsibility of troubleshooting and recovering Cisco devices, you need to be able to recognize a series of basic IOS troubleshooting commands. As a technician, you will also need to be familiar with using Windows tools to perform basic network troubleshooting tasks.

In this course, you'll learn the basic commands and tools available in Windows 10 that can help you troubleshoot network connectivity. Next, you'll explore the tasks and commands needed to upgrade the Cisco IOS. You'll examine how to perform password recovery on a Cisco device and explore additional miscellaneous tools that you may encounter when you need to troubleshoot or reconfingure a device. Finally, you'll learn how to perform a factory reset on a Cisco IOS device.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.

• Familiarize yourself with the knowledge and skills required for

• various IT careers, as well as a high-level overview of the CCNA
• exam topics. Examine hardware and software you should be able to
• identify as a CCNA professional, as well as where these components
• are used and how they are connected. In addition, discover the
• roles, functions, and importance of routers and switches in a
• conventional networking infrastructure. This course can be used in
• preparation for the Cisco Certified Network Associate 200-301
• certification exam.

• Explore NGFW and NGIPS security devices, including how they

• differ from traditional firewalls and IPS devices and why they are
• needed in today's networking environment. Examine the purpose of
• Cisco DNA Center, its interface, and how it is used to work with
• network programmability. The goal of intent-based networking
• management is also covered. This course can be used in preparation
• for the Cisco Certified Network Associate 200-301 certification
• exam.

• Explore the roles and functions of Wireless LAN Controllers and

• Wireless Access Points, including when they and are not required.
• Additionally, examine where servers and endpoints fit into network
• infrastructure and the purposes they serve. This course can be used
• in preparation for the Cisco Certified Network Associate 200-301
• certification exam.

• Explore network topology architectures, including where to use

• them and their components. In addition, examine data center
• topology architectures, including traditional and spine-leaf, and
• the differences between them. This course can be used in
• preparation for the Cisco Certified Network Associate 200-301
• certification exam.

• Explore the different WAN access topology architectures that

• network technicians need to be able to identify and understand.
• Examine the basic topologies implemented, regardless of whether
• you're using MPLS, MetroE, Broadband PPPoE, or VPNs for
• connectivity. Discover cloud network topology architectures and the
• terminology that describes them, and SOHO network topology
• architectures and the differences between home and small office
• components uses in a SOHO environment. This course can be used in
• preparation for the Cisco Certified Network Associate 200-301
• certification exam.

• Explore the basics of building networking pathways, the

• different physical interfaces and cabling used in networking for
• connecting devices together, and the basic logical topology created
• by components. Delve into the fiber-optic, copper, and Ethernet
• cabling and when to use them, and examine the concept of Power Over
• Ethernet. This course can be used in preparation for the Cisco
• Certified Network Associate 200-301 certification exam.

Discover how to identify physical and configuration issues that can occur at Layer 1. On Cisco routers and switches, examine some of the different issues that interrupt data flow. This course can be used in preparation for the Cisco Certified Network Associate 200-301 certification exam.

• Explore networking protocols and the differences between TCP and

• UDP. Discover the differences in TCP and UDP header components, how
• TCP and UDP work across the network, and which upper level
• protocols use TCP and UDP. This course can be used in preparation
• for the Cisco Certified Network Associate 200-301 certification
• exam.

• Familiarize yourself with the basics of IP addressing and the

• hardware and software components a CCNA professional should be able
• to identify. Examine where components are used and how they are
• connected for networking. In addition, discover how to configure
• IPv4 addresses on physical and logical interfaces and verify the
• configuration. This course can be used in preparation for the Cisco
• Certified Network Associate 200-301 certification exam.

• Explore subnetting principles as an important part of your exam

• preparation. Discover how to subnet various class addresses and the
• difference between them. Examine methods for speeding up the
• subnetting process and how to perform a VLSm with an address space.
• This course can be used in preparation for the Cisco Certified
• Network Associate 200-301 certification exam.

• Explore the basics of identifying IPv6 addresses and why you

• should be using them. Examine the different types of IPv6
• addresses, how to configure them on Cisco devices and on a Windows
• OS, and how to find IP addressing information in various operating
• systems. This course can be used in preparation for the Cisco
• Certified Network Associate 200-301 certification exam.

Discover virtualization concepts that IT professionals should know, types of virtualization, and how to install a virtual machine. This course can be used in preparation for the Cisco Certified Network Associate 200-301 certification exam.

• Explore how network access can be configured, as well as how

• switches function and why they are the choice for LAN connectivity
• over hubs. Examine the basics of VLANs, how to create them on
• switches, types of VLANs, and how to verify configuration. In
• addition, discover why you would connect multiple switches, how to
• do it, and how to verify your configuration. This course can be
• used in preparation for the Cisco Certified Network Associate
• 200-301 certification exam.

• Familiarize yourself with L2 discovery protocols, including how

• to configure Cisco Discovery Protocol and Link Local Discovery
• Protocol and verify their configuration. Examine L2 EtherChannel
• configuration, including why to use it, options and verification
• commands, and the protocols that can be used. In addition, how to
• configure L3 EtherChannel and how configuration differs from L2
• EtherChannel is also covered. This course can be used in
• preparation for the Cisco Certified Network Associate 200-301
• certification exam.

• Explore Spanning Tree Protocol, including why it is needed and

• how to configure it and verify configuration. Discover how to
• diagram the logic of STP, different types of STP, and how to
• configure Rapid PVST+ on Cisco switches. In addition, examine
• reasons for using PortFast and BPDU Guard and why they shouldn't be
• used on trunks. This course can be used in preparation for the
• Cisco Certified Network Associate 200-301 certification exam.

• Explore the basics of wireless networking, including what is

• required to set up a wireless network, and Cisco wireless
• architectures and AP modes. Discover different components connected
• to the WLC, how devices are physically connected, and the types of
• connections needed in wireless infrastructure. This course can be
• used in preparation for the Cisco Certified Network Associate
• 200-301 certification exam.

• Explore the GUI interface of a Cisco WLC and discover where to

• configure WLANs, security settings, QoS profiles, and advanced WLAN
• settings. Discover the different authentication settings for your
• WLAN by configuring WPA2 PSK through the GUI. Examine where to
• configure different management access options in the WLC, including
• settings for SSH, HTTP-HTTPS access, and serial connections. The
• use of TACACS+/RADIUS for authentication is also covered. This
• course can be used in preparation for the Cisco Certified Network
• Associate 200-301 certification exam.

• Explore routing basics, including how frames move through routes

• to a destination and how routers build routing tables. Discover the
• use of IPv4 and IPv6 static default and network routes, and how to
• implement additional types of IPv4 and IPv4 routes. This course can
• be used in preparation for the Cisco Certified Network Associate
• 200-301 certification exam.

• Explore the concept of dynamic routing, including protocol

• types, metrics, and how routers learn routes. Examine OSPF concepts
• such as conditions for becoming OSPF neighbors, how OSPF works, and
• how to configure and verify it. In addition, discover how to
• configure FHRPs and why you would use them, and configure VRRP and
• GLBP. This course can be used in preparation for the Cisco
• Certified Network Associate 200-301 certification exam.

• Explore networking services a CCNA professional should be aware

• of. Examine the use of NAT with IPv4, configure static NAT, and the
• drawbacks of using static NAT. Discover how to configure dynamic
• NAT and Port Address Translation, and how to verify the working
• configuration. This course can be used in preparation for the Cisco
• Certified Network Associate 200-301 certification exam.

• Discover how to configure NTP, as well why its needed and how it

• is used for network device synchronization. Explore DNS and how to
• configure a Cisco router to work as a DNS server. Examine how DHCP
• manage and distributes IP information and how to configure a DHCP
• server and relay. This course can be used in preparation for the
• Cisco Certified Network Associate 200-301 certification exam.

• Explore SNMP, including why you need to know about it and how to

• configure it. Examine the different versions and how to configure
• version 2c and 3 to make a router send SNMP information to the SNMP
• server. Delve into Syslog, including how actions are logged on
• Cisco devices, where logs are stored, and how to understand the log
• messages. In addition, discover the need for QoS and what per-hop
• behaviors do. This course can be used in preparation for the Cisco
• Certified Network Associate 200-301 certification exam.

• Discover how to configure IP services such as SSH, FTP, and

• TFTP. Explore the importance of enabling remote access using SSH
• instead of Telnet, elements required to ensure remove access to
• devices is secured, how to verify secured access, and use FTP and
• TFTP to back up the IOS image. This course can be used in
• preparation for the Cisco Certified Network Associate 200-301
• certification exam.

Explore the security concepts and terminology a CCNA professional should be familiar with. This course can be used in preparation for the Cisco Certified Network Associate 200-301 certification exam.

• Explore the basics of security programs including end user

• security components, user awareness, training, and physical access
• controls. Discover how to establish and manage a security password
• policy, factoring in complexity requirements. This course can be
• used in preparation for the Cisco Certified Network Associate
• 200-301 certification exam.

• Explore Cisco's new model security, AAA security. Discover the

• differences between authentication, authorization, and accounting,
• and how to configure a router to use a RADIUS server and verify the
• configuration. Examine VPN types, including remote access VPNs and
• site-to-site VPNs, and when to use them. This course can be used in
• preparation for the Cisco Certified Network Associate 200-301
• certification exam.

Explore the use of ACLs on Cisco devices and how to configure and verify standard, extended, and named ACLs. In addition, examine the differences between named and numbered ACLs. This course can be used in preparation for the Cisco Certified Network Associate 200-301 certification exam.

• Explore the importance of port security and the steps and

• options required to configure static and sticky port security.
• Discover how to configure DHCP snooping and Dynamic ARP Inspection
• and why they are used and configured on switches. This course can
• be used in preparation for the Cisco Certified Network Associate
• 200-301 certification exam.

• Explore the concepts of automation and programmability domain

• objectives. Delve into network programmability, why it's needed,
• and why you should know about it. Examine the SDN Architecture and
• its terminology, as well as the difference between data and control
• planes. This course can be used in preparation for the Cisco
• Certified Network Associate 200-301 certification exam.

• Examine the concept of APIs, including REST-based APIs, data

• encoding, and authentication methods. Explore the differences
• between traditional campus device management and Cisco DNA Center
• device management, and the benefits and uses of Cisco DNA Center.
• This course can be used in preparation for the Cisco Certified
• Network Associate 200-301 certification exam.

• Examine the need for configuration management, as well as some

• of the configuration management utilities available. Explore the
• basics of data formats, including the structure of JSON encoded
• data and why it's used in networking programmability. This course
• can be used in preparation for the Cisco Certified Network
• Associate 200-301 certification exam.

CCNA 200-301

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