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Scholing tot Helpdeskmedewerker / Support engineer

€ 1.278,00
€ 1.546,38 Incl. BTW

Duur: 70 uur |

Taal: Engels (US) |

Online toegang: 365 dagen |

Gegevens

Wil jij jezelf omscholen naar Helpdeskmedewerker? Dan is dit leerpad iets voor jou! Met behulp van dit leerpad vergaar je de nodige kennis en vaardigheden om als helpdeskmedewerker aan de slag te gaan. Via dit leerpad kun je jezelf voorbereiden op het afleggen van certificeringsexamens. Dankzij het behalen van certificaten vergroot jij je kansen op de arbeidsmarkt.

Je gaat aan de slag met de online ITIL® v4 Foundation training waardoor je de ins en outs leert kennen van deze internationaal erkende toolset en referentiekader om beheerprocessen binnen de ICT organisatie in te richten. Maak voor optimale voorbereiding ook het proefexamen. De training en het proefexamen bereiden jou voor op het ITIL v4 examen, waardoor je de officiële ITIL certificering kan behalen.

Daarnaast volg je de CompTIA A+ training. Alle basiskennis die je nodig hebt om ondersteuning te geven aan eindgebruikers van IT infrastructuur komt in deze training aan bod. Deze training bereidt je voor op de 220-1001 en 220-1002 examens. Je wordt na deze examens erkend als CompTIA A+ certified professional. Ter optimale voorbereiding raden we ook aan om te oefenen via de proefexamens en LiveLab.

Voordat je start met dit leerpad nemen wij contact met jou op om een intake in te plannen. We kijken graag samen met jou hoe jij dit leerpad succesvol kunt doorlopen.

Daarnaast is dit leerpad inclusief 5 uur begeleiding. Samen kijken we naar jouw studieverloop en maken we plannen om het leerpad goed af te kunnen ronden.

Resultaat

Na het volgen van dit leerpad beschik jij over de basiskennis die je nodig hebt om aan de slag te gaan als helpdeskmedewerker. Daarnaast ben jij optimaal voorbereid op het ITIL v4 examen en de CompTIA examens 220-1001 en 220-1002.

Voorkennis

Voor de ITIL Foundation training is geen specifieke voorkennis vereist. Wanneer je start met de CompTIA A+ training is het is een pre voor het behalen van je examens om 500 uur praktijkervaring te hebben als support engineer.

Doelgroep

Helpdeskmedewerker

Inhoud

Scholing tot Helpdeskmedewerker / Support engineer

70 uur

ITIL® 4 Foundation: Introduction

Explore the new aspects of version 4 of ITIL®, the modified future path to ITIL® Master, and characteristics of the ITIL® Foundation exam.

ITIL® 4 Foundation: Key Concepts of Service Management

Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.

ITIL® 4 Foundation: Key Concepts

Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.

ITIL® 4 Foundation: The Service Value System

Explore the definition, inputs, outcome, and components of the ITIL® 4 Service Value System.

ITIL® 4 Foundation: The Service Value Chain

Discover the central element of the Service Value System - the Service Value Chain. Explore this operating model that outlines the key activities required to realize value.

ITIL® 4 Foundation: The Guiding Principles

Discover the seven guiding principles that embody the core messages of ITIL® and of service management in general.

ITIL® 4 Foundation: General Management Practices

Discover the purpose of ITIL® practices, recall key terminology, and explore several key practices in detail.

ITIL® 4 Foundation: Service Management Practices (Part 1)

Examine the purpose of seven of the fifteen ITIL® Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.

ITIL® 4 Foundation: Service Management Practices (Part 2)

Explore the purpose of eight of the fifteen service management practices relating to release, service configuration, service continuity, service desk, service level, service request, deployment, and continual improvement.

Axelos - ITILFv4 Information Technology Infrastructure Library v4, (ITILv4) Fundamentals

ITIL v4 Practice Exam


CompTIA A+ 220-1001: Installing Hardware and Display Components

Over time, laptop hardware and display components may break or need upgrading. Explore the best practices to follow when installing and configuring laptop hardware and components. This course can be used as part of the preparation for the 220-1001: CompTIA A+ (Core 1) certification exam.

CompTIA A+ 220-1001: Laptops Features and Mobile Device Types

Explore various laptop features, such as special function keys, docking stations, and removable screens. In addition, this course covers mobile device types such as tablets and wearable technology.

CompTIA A+ 220-1001: Accessories and Mobile Device Synchronization

Mobile devices have flooded the market. Discover the various mobile connection types available, as well as best practices for synchronizing data.

CompTIA A+ 220-1001: Mobile Device Network Connectivity and Application Support

Examine mobile device network connectivity options such as wireless, cellular, and Bluetooth, as well as application support for commercial e-mail and VPN.

CompTIA A+ 220-1001: TCP and UDP ports

Explore common TCP and UDP ports, protocols, and their purpose.

CompTIA A+ 220-1001: Networking

Explore networking fundamentals, including TCP and UDP, and common networking hardware devices.

CompTIA A+ 220-1001: Configuring a Wired/Wireless Network

Depending on environment requirements, a wired or wireless solution may work best. Explore how to install and configure each solution and examine IP address, NIC, and IoT configuration.

CompTIA A+ 220-1001: Wireless Networking Protocols

Wireless networks are much more versatile than wired networks if you’re in an environment where running wires might be difficult. Explore the most efficient wireless networking protocols to use given a scenario.

CompTIA A+ 220-1001: Network Hosts

Explore the various services that servers can provide to ease administration and service clients.

CompTIA A+ 220-1001: Implementing Network Concepts

IP addresses are numbers assigned to network-equipped devices that are part of a TCP/IP-based network. Explore the basics of IP addressing and networking concepts like DNS, DHCP, and NAT.

CompTIA A+ 220-1001: Network Types

There are numerous methods available to connect devices and businesses together using networking technologies and the Internet. Explore common network and Internet connection types.

CompTIA A+ 220-1001: Networking Tools

Explore the numerous networking tools available to help identify, diagnose, and resolve problems and issues occurring on a computer network.

CompTIA A+ 220-1001: Basic Cable Types

CompTIA A+ 220-1001: Basic Cable Types

CompTIA A+ 220-1001: Connectors

Computers require several different connectors and converters. Explore the most common connector types such as RJ-45, USB, and Lightning.

CompTIA A+ 220-1001: Random Access Memory

Explore the differences between the many available types of RAM so you are able to choose the right one for your needs.

CompTIA A+ 220-1001: Storage Solutions

Every computer requires a storage device. Explore the different storage options and how they work and discover various types of storage solutions for your computer.

CompTIA A+ 220-1001: Working with Motherboards, CPUs, & Add-On Cards

Discover the basics of CPUs, motherboards, and add-on cards, as well as the various factors that need to be considered to install and configure them in your computer.

CompTIA A+ 220-1001: Working with Peripheral Devices

This course covers peripheral devices. Also included is information on the various types’ hardware that can be connected to your computer. Features and functions of each of the types of hardware are also covered.

CompTIA A+ 220-1001: Power Supplies

This course covers computer power system basics, including amps, volts, power sizing, and power supply options.

CompTIA A+ 220-1001: Common Devices

Explore common configuration tasks for laptops and desktop computers such as installing thin or thick clients, configuring touchpads and touchscreens, app installation, and wireless settings.

CompTIA A+ 220-1001: Custom PC configuration

This course examines the different requirements and options available for various types of computers, including workstations, home theater systems, and high-end gaming computers.

CompTIA A+ 220-1001: SOHO Devices

There are numerous small office/home office (SOHO) multifunction devices available on the market. Explore these devices, including the different settings and configuration methods.

CompTIA A+ 220-1001: Printers

Explore all types of printers such as laser printers, inkjet printers, thermal printers, impact printers, virtual printers, 3D printers, and also print drivers, and connection options that can be used when installing a new printer.

CompTIA A+ 220-1001: Cloud Computing

Explore cloud computing concepts such as cloud model types, resource sharing, measure service, and virtual desktops.

CompTIA A+ 220-1001: Virtualization

Explore the basics of virtualization, including how it allows for the creation of virtual resources such as operating systems, servers, and storage solutions.

CompTIA A+ 220-1001: Resolving Problems

Examine the six step troubleshooting methodology used to resolve problems with computer systems.

CompTIA A+ 220-1001: Troubleshooting

Computer peripherals and mobile devices have similar troubleshooting workflows. Knowing how these devices should work and identifying common problems is part of maintenance and important when preparing for exam 220-1001.

CompTIA A+ 220-1001: Troubleshooting Printers

Printers have a lot of moving parts. Explore basic troubleshooting for printers, including common issues that typically arise and how to solve them, in preparation for the 220-1001 exam.

Proefexamen 220-1001: CompTIA A+

  • Hardware
  • Networking
  • Mobile devices
  • Windows operating systems
  • Hardware & network troubleshooting
  • Other OS & technologies
  • Software troubleshooting
  • Security
  • Operational procedures

CompTIA A+ 220-1002: Comparing Common Operating Systems

Explore the various client-side operating systems and their installation processes.

CompTIA A+ 220-1002: Microsoft Operating System Installation & Upgrade

Learn important Windows installation and upgrade considerations including drive partitioning, disk formatting, function of the system volume, and critical skills to ensure your installations are a success.

CompTIA A+ 220-1002: Microsoft Command Line Tools

CompTIA A+ 220-1002: Microsoft Command Line Tools

CompTIA A+ 220-1002: MS Operating System Administrative Tools

CompTIA A+ 220-1002: MS Operating System Administrative Tools

CompTIA A+ 220-1002: Windows Control Panel Utilities

The Windows Control Panel is a central location for accessing and configuring various system features and components. Explore some of the critical Control Panel utilities covered on the CompTIA A+ 220-1002 exam.

CompTIA A+: Application Installation, Networking, & Tools

Examine the configuration requirements and considerations for application rollouts, networking security, and remote connections, including the use of Windows Control Panel tools and Linux commands.

CompTIA A+ 220-1002: Security Fundamentals

Examine the core security principles and technologies required to protect employees, networks, and intellectual properties from the emergent threats of the 21st century Internet.

CompTIA A+ 220-1002: Critical Security Concepts

Continue exploring the fundamentals of security and delve into the world of Active Directory administration, user management, and file and disk encryption.

CompTIA A+: Software Troubleshooting

Discover troubleshooting tools and strategies that you can use regardless of platform as you prepare for exam 220-1002.

CompTIA A+ 220-1002: Operational Procedures Best Practices

Examine the safety standards and best practices that have kept many operators from causing harm to their systems. Also examine standards for documentation maintenance and remote access technologies as you prepare for exam 220-1002.

CompTIA A+ 220-1002: System Utilities

Explore critical system utilities, such as Credential Manager, Bitlocker, Device Manager, and Sync Center.

Livelab 220-1002: CompTIA A +

Description

Proefexamen 220-1002: CompTIA A+

  • Operating systems
  • Security
  • Software troubleshooting
  • Operational procedures

Opties bij cursus

Wij bieden, naast de training, in sommige gevallen ook diverse extra leermiddelen aan. Wanneer u zich gaat voorbereiden op een officieel examen dan raden wij aan om ook de extra leermiddelen te gebruiken die beschikbaar zijn bij deze training. Het kan voorkomen dat bij sommige cursussen alleen een examentraining en/of LiveLab beschikbaar is.

Examentraining (proefexamens)

In aanvulling op deze training kunt u een speciale examentraining aanschaffen. De examentraining bevat verschillende proefexamens die het echte examen dicht benaderen. Zowel qua vorm als qua inhoud. Dit is de ultieme manier om te testen of u klaar bent voor het examen. 

LiveLab

Als extra mogelijkheid bij deze training kunt u een LiveLab toevoegen. U voert de opdrachten uit op de echte hardware en/of software die van toepassing zijn op uw Lab. De LiveLabs worden volledig door ons gehost in de cloud. U heeft zelf dus alleen een browser nodig om gebruik te maken van de LiveLabs. In de LiveLab omgeving vindt u de opdrachten waarmee u direct kunt starten. De labomgevingen bestaan uit complete netwerken met bijvoorbeeld clients, servers, routers etc. Dit is de ultieme manier om uitgebreide praktijkervaring op te doen.

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